Returns and Refunds

We try our very best to select high quality garments however due to the nature of using pre-loved clothing, some items may have minor flaws and show some signs of wear. Any major flaws will be highlighted in the online description so please ensure you read the description thoroughly before committing to your purchase. All of our products are lovingly dyed and printed by hand in our London studio so no two items are the same. We believe that this handmade approach makes us unique however we understand that it might not be for everyone so if you change your mind on an order or wish to cancel it please email us on info@again-and-again.co.uk and we will be happy to help!

We are happy to offer exchanges or refunds on all full price online purchases as long as the item is unworn and in its original packaging. Please email us on info@again-and-again.co.uk within 14 days of receiving your item to request a return. Please note due to being a small business we appreciate all UK returns to be sent back within 7 days of approval and 14 days for International.

Unfortunately we are unable to offer free returns at this time and so you are responsible for covering the cost of postage and ensuring the item arrives back to us safely.

Refunds will be issued once the item has been returned and checked. Please allow up to 5 working days for us to process your refund once we receive your item.

All sale items are not eligible for refunds. If you wish to return you will receive store credit for online use only. We apologize for any trouble this may cause.

DISCLAIMER

We try our very best to select high quality garments however due to the nature of working with pre-loved clothing, some items may have minor flaws or show some signs of wear. Any major flaws will be highlighted in the online description so please ensure you read the description thoroughly before committing to your purchase.

Sizes guides have changed so much over the years therefore please read each garment description for individual measurements. Please ensure you read the description in full before committing to your purchase and if you need any extra help we are always able to provide further measurements and photos if requested.

All of our products are lovingly dyed and printed by hand so no two items will be the same. Due to the nature of this process colours may run for the first couple of washes so please wash items separately and it is recommended to wash each item by hand. Colours may also fade over time. If you are unsure about how to care for your item please check the care label or if you are still unsure feel free to send us an email on info@again-and-again.co.uk and we will be happy to assist!

We hope to you come back again & again!! <3